Note:
Should the registration fail please check:

• The right spelling of the username and password.
• Have you already registered at EZR Manager Remote?
• Is the Cloud function activated at your heating system?
• Have the user name and the password been entered in your base station* after registration or password change?
• Is your base station connected to the Internet?

*See Documents EZR Manager

Password forgotten

If you have forgotten your password, enter your e-mail address.

By submitting the form you will receive an e-mail to the given address. There you will find a newly generated password. You should change this as soon as possible.

Username forgotten

If you have forgotten your username, please enter your email address below.

By submitting the form you will receive an e-mail to the given address. There you will find your username.

Imprint

Möhlenhoff GmbH
Museumstr. 54a
38229 Salzgitter
Phone 0 53 41 / 8475-0
Fax 0 53 41 / 8475-999

kontakt@moehlenhoff.de
www.moehlenhoff.de

Board of Management:

Frank Geburek, Dipl.-Ing. (TH)

Registration Court: Amtsgericht (Local Court) Braunschweig
Registration number: HRB 6042

VAT identification number according to § 27 a VAT law (Umsatzsteuergesetz) Germany: DE116880420

Data Protection Statement

Responsibility

The Möhlenhoff GmbH (Museumstr. 54a, 38229 Salzgitter, telephone: 0 53 41 / 8475-0, fax: 0 53 41 / 8475-999, e-mail kontakt@moehlenhoff.de) is the operator of these web pages and, as the responsible body within the meaning of Art. 4 Para. 7 GDPR, is responsible for compliance with the applicable data protection regulations.

Personal data

Websites

When you visit our web pages, our web servers temporarily save each access event in a log file. The following data may be collected and stored until automatic deletion: IP address, date and time of access, transferred data volumes, messages about the success of the retrieval of the web pages, identification data of the browser and operating system used, the web page from which the access takes place and the IP address of your Internet access provider, among other things. These data are processed for the purpose of enabling the use of the web pages, system security, technical administration of the network infrastructure and optimization of the Internet offering. This is to be regarded as a legitimate interest under Art. 6 para. 1 sentence 1 subpara. f of the GDPR.

Other data collection

EZR Home Portal

If you wish to use our EZR Home Online Portal (e. g. for the installation of your EZR devices), you must register with your e-mail address, a password of your choice and a user name. For the user name you can use your real name, but also a pseudonym. Using your real name is not obligatory.

We use the double opt-in procedure for registration. Accordingly, during registration you must first give your consent to the processing of data. The legal basis for data processing is Art. 6 para. 1 lit. a GDPR. Your registration will not be completed until you have previously confirmed your registration via a confirmation e-mail sent for this purpose and by clicking on the link contained therein. If we do not receive this confirmation within 24 hours, your registration will be automatically deleted from our database. When registering, you can only enter the data required for registration (user name, e-mail address, password). These mandatory fields are marked with an asterisk. We use the above data solely for the purpose of establishing connectivity of EZR home devices. The data will not be used for any other purpose. You can revoke your consent at any time using the contact details given above.

After registration, the UNIX timestamp of the last dial-in to the portal is collected in addition to the user name and e-mail address. This is necessary for the traceability of your activity in the EZR Home Portal and thus for the possible necessary deletion of your data. The said date will be processed exclusively for the said purpose. The legal basis for data processing is Art. 6 para. 1 lit. b GDPR. If your last login to the portal was more than 2 years ago, all your personal data will be automatically deleted, unless another legal basis legitimizes further processing or other legal regulations to which we are subject prevent deletion. If you actively use the portal, your data will be stored by us in encrypted form for an unlimited period of time, unless you delete your data yourself in the account management.

Your data will be stored encrypted in the database of the application. Therefore, your data is generally not readable in the database. The data is decrypted exclusively for account management (e. g. changing or resetting the password).

In the account management you can change your user name, password and e-mail address at any time. You can also delete your data at any time by yourself. If you have forgotten your password, you can choose the appropriate function on the website. For this, you must enter your e-mail address. After entering the e-mail address, a new password will be sent to this address. We expressly point out that you should change the newly assigned password as soon as possible after requesting it. If you have forgotten your user name, you can also choose a corresponding function on the website. You must enter your e-mail address for this purpose. After entering your e-mail address, your user name will be sent to this address.

In order to guarantee data security and to avoid unauthorized access to your personal data by third parties, the connection is https-encrypted.

Data disclosure

If you find links from other responsible parties on our website (e. g. Google Maps...) and click on the link, please use the website directly with the respective responsible party, so that our privacy policy does not apply to this website.

We reserve the right to transfer your personal data to authorities entitled to receive information if we are obliged to do so by law or by court order.

As a matter of principle, your personal data will not be passed on to other third parties.

Cookies

On our web pages, different information is stored in so-called cookies, which serve to make the application user-friendly and make the Internet offer more effective overall. In addition, the data stored in a cookie eliminates the need to fill out forms repeatedly. The cookies we use are temporary and are deleted regularly.

For the use of an account on our website, we use cookies in particular in order to be able to recognize you on a subsequent visit. Otherwise you would have to log in again for each visit. Therefore, the legal basis for this data processing is Art. 6 para. 1 S. 1 subpara. f GDPR.

In your browser you can independently manage the acceptance of cookies from our websites and block them if necessary. You can also delete cookies already set at any time. You can also find out about the possibility of deactivating cookies in the settings of your selected browser. If you do not accept cookies, this may lead to restrictions in the use of our websites in individual cases. We would like to point out that after deleting your cookies, you may have to reactivate any opt-out cookies that have been set.

We recommend that you delete the cookies and browser history manually on a regular basis.

Data security

Rights of data subjects

If you have given us your consent to the use of personal data, you can revoke this at any time. For this, please write an e-mail to datenschutz@moehlenhoff.de. Alternatively, please let us know your request via mail or fax.

In addition, there is the possibility of complaining to a data protection supervisory authority about our data processing of personal data. The data protection supervisory authority responsible for us is “Die Landesbeauftragte für den Datenschutz Niedersachsen (The State Commissioner for Data Protection of Lower Saxony), Prinzenstraße 5, 30159 Hannover”.

Inclusion, topicality and amendment of the Data Protection Statement